Disclosure Statement Laedan

Disclosure Statement

Disclosure Guide

Here is some key information you need to know to help you understand what type of advice we are able to give you, so that you can make an informed and confident choice when engaging us.

About Us

Laedan Limited ('Laedan', 'we', 'us' and 'our') is authorised to operate under the licence held by NZ Financial Services Group.

Name of Financial Advice Provider: Laedan Limited

Trading As: Laedan

FSPR Number: 711291

Address: 3/27 Bath Street, Parnell, Auckland, 1052, New Zealand

Phone: 09 973 5071
Email: hello@laedan.co.nz

Website: www.laedan.co.nz

Licensing Information

We operate under a transitional licence issued by the Financial Markets Authority in the name of: NZ Financial Services Group to provide a financial advice service.

FSP Number: 286965

Nature and scope of advice

The information below will help you understand what type of advice we can provide to you.

Services we provide

We will help you choose and apply for a loan that is suitable for your purpose from a panel of lenders (set out below). Once we have chosen a lender and loan terms that are suitable for you, we will help you to obtain an approval.

Banks and lenders we use

We source loans from a panel of lenders. The current lenders we use are:

  • ANZ

  • ASB

  • Cressida Capital

  • Heartland Bank

  • RESIMAC

  • Southern Cross Partners

  • Basecorp Finance

  • Westpac

  • ASAP Finance Limited

  • DBR

  • Liberty Financial

  • SBS Bank

  • The Co-operative Bank

  • CFML

  • BNZ

  • Avanti Finance

  • First Mortgage Trust

  • NZCU Baywide

  • SELECT

  • Zip Business

Products we can help you with

The types of financial advice products we can give advice on are:

  • Home Loans

  • Investment Loans

  • Construction Loans

What else can we offer

We can help you with other services through our referral partners set out below:

  • Tower - F&G

  • XE Money

  • Asset Finance

  • UK Pension Transfers

We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice

Fees and expenses

Generally we won't charge you any fees for the financial advice we provide to you. This is possible because, on settlement of a loan, we usually receive commission from the lender [which is explained in the Commissions section of this Disclosure Guide].  Any exceptions to this general position are explained below. If these exceptions will apply to you, we will let you know.

One-off fees​

I may charge you a one-off fee if the following occurs:

(a) When we don't receive commission from the lender: If you request that we provide financial advice and we do not receive a commission from the lender, we may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice.

This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that we do not hold an accreditation with, or a product that is outside our usual arrangements with my approved lenders.

(b) When we have to repay commission to the lender: In the event that, in the 28 month period following drawdown of your loan, your loan is fully or partially repaid or the terms materially changed, and a lender requires that we repay the applicable commission to them, we may charge you a one-off fee. Any such fee would be no more than $2,500 (plus GST, if any) and would be calculated based on a rate of $250 (plus GST, if any) per hour of our time spent providing financial advice to you in connection with the applicable loan. The fee we charge you will not exceed the amount of commission we have to repay to the lender.

You will be invoiced for any one-off fee and will be given 30 days to make payment.

Commissions & Incentives

On settlement of a loan we usually receive a commission payment from the applicable lender.

The commission is generally an upfront commission payment but we may also receive an ongoing trail commission payment. The upfront commission is calculated as a percentage of the loan at drawdown. A trail commission is calculated as a percentage of the loan outstanding at the relevant time.

We may also receive a fixed rate roll over fee from the applicable lender if we assist in refixing your loan.

 

The maximum percentage that each lender uses to calculate upfront and trail commissions, and the maximum fixed rate roll over fees (refix fees), are set out in the table below. If there are any variations to these percentages or other commission payments that may apply, specific to your loan application, we will disclose this to you as part of our advice process.

We may also receive a referral fee or commission payment if we refer you to our referral partners listed above. We will give you more information about how that referral fee or commission is calculated, before proceeding.

From time to time, we may receive incentives or rewards from lenders. For example, they may provide me with gifts, tickets to events or other incentives.

We manage the conflicts of interest arising from these commission payments by:

  • Following an advice process that ensures we understand your needs and goals so that we always recommend the best product for you regardless of the type and amount of commission we will receive.

  • Ensuring the amount of any loan is in accordance with your identified needs.

  • Providing you with the table below showing commission rates and types by lender.

  • Undertaking regular training on how to manage conflicts of interest.

Privacy Policy & Security

We will collect personal information about you in accordance with our Privacy Policy. We regard client confidentiality as of paramount importance. We will not disclose any confidential information obtained from or about you to any other person, except in accordance with our Privacy Policy. The electronic platform we use to store your personal information is secure and run on Amazon Web Services.

Complaints Process

If you have a complaint about our financial advice or the service we gave you, you need to tell us about it.

 

You can contact our internal complaints service by phoning, or emailing us using the heading Complaint - (Your Name). Please set out the nature of your complaint, and the resolution you are seeking.

 

We aim to acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and will work with you to resolve your complaint. We may want to meet with you to better understand your issues. We aim to provide an answer to you within 7 working days of receiving your complaint.

 

If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:

 

Financial Services Complaints Limited

complaints@fscl.org.nz

0800 347 257

 

Our Duties

We are bound by and support the duties set out in the Financial Markets Conduct Act 2013. These duties are to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code).

  • Give priority to our client’s interests.

  • Exercise care, diligence, and skill.

  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code.

Availability of Information

This information can be provided in hardcopy upon your request